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+971 55 254 7622
Jebel Ali, Dubai
Spencer Automotive FZE
All brands
Returns & parts assuranceSpencer Automotive FZE

The right part, genuine or OEM

Wrong or damaged part? Send the invoice number and photos on WhatsApp within seven days.

A large warehouse with high pallet racks, a forklift and shrink-wrapped pallets.Axisadman · CC BY-SA 3.0
FIG. 1 — A large warehouse with high pallet racks

What Spencer Automotive checks before a part ships, and what happens when something arrives wrong.

Sourcing
Genuine · OEM
Numbers checked
Before dispatch
Report within
7 days

Assurance

What we check before it ships

Most problems with a part are settled before it is invoiced — by checking the number, the origin and the fit.

  1. 01

    Genuine and OEM sourcing

    Genuine parts in the manufacturer’s packaging, and OEM-supplier lines from established supply. The origin is stated on every quotation line.

  2. 02

    Numbers checked first

    Each number is checked before it is quoted — superseded numbers are flagged with their replacement, and fitment is confirmed against the model or engine code you send.

  3. 03

    Manufacturer terms apply

    Where a manufacturer gives its own product terms, those terms pass through to you with the part. We help you raise anything with the maker.

  4. 04

    Packed for export

    Each line in its own packaging with the part number visible, palletised and protected for the journey — so the part arrives as it left.

Unsure a part is right for the machine? Send the model and serial number, the engine code, or a photo of the old part and its plate before you order. We confirm the number in writing on the quotation.

A mechanic in safety glasses works on the engine of a heavy truck in a workshop.
FIG. 2 — Fitment confirmed against the engine

Returns

Wrong part, wrong number, damaged in transit

Tell us within seven days of receipt, with the invoice number and photos. Settled on the terms agreed with the order.

Our error
We picked or quoted the wrong number: we replace it and pay the freight.
Your number
Unused parts in original packaging can be exchanged by agreement. Special-order lines may carry a restocking charge, as they cannot go back to the supplier.
Transit damage
Photograph the carton and part before unpacking further and tell us the same day — carrier claim windows are short.
Short shipment
Check carton count and packing list on receipt; settled against the packing list and stow record.
Window
Seven days from receipt

Procedure

How to report a problem

Invoice number, part number and photos — that settles most cases without the part travelling.

  • Invoice number and the line the part was on.
  • Part number as it appears on the part or box.
  • Photos of the part, the packaging and any label or date stamp.
  • What it was meant to fit: make, model and engine code.
Where to send it
WhatsApp +971 55 254 7622, or info@spencerauto.me
Hours
Sat–Thu 08:00–18:00 GST
Settlement
Replacement or credit, on the terms agreed with the order

FAQ · Shipping and export · Contact the desk

Quotation deskSat–Thu 08:00–18:00 GST

Something not right?

Send the invoice number, part number and photos — the desk replies the same working day.
WhatsApp a quotationTel+971 55 254 7622
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