Questions, answered

Find the part and press the WhatsApp button — the part number, brand and quantity go with the message. We confirm price and availability, you confirm, we invoice.

Prices are quoted, not listed, because they depend on quantity and destination. Send the part number, quantity and destination on WhatsApp; quotes come back within one working day.

No minimum on UAE stock lines — a single piece is a normal order. For export, whatever makes the freight sensible; bulk and container orders are quoted on volume.

Stock confirmed before 14:00 GST dispatches the same working day; supplier-held lines take 2–5 working days into Dubai. Machine down? Say so and it goes by air.

Premises FZJOA10WS35, Jebel Ali Freezone, Dubai — a JAFZA-licensed company. Counter collection by appointment; everything else ships. Sales hours are Saturday to Thursday, 08:00–18:00 GST.

Type any number you hold into search — part number, OEM number, cross reference or superseded number. Spacing, dashes and case are ignored, and each result says how it matched.

Both. Genuine parts in the manufacturer’s packaging, and OEM-supplier lines from established supply, for trucks, construction and heavy equipment, engines, machinery and motor vehicles. Every listing and quotation line states its origin.

We are a multi-brand parts house: 100,000+ part numbers across truck, construction-equipment, engine and component makers, loaded brand by brand. A make not listed yet is sourced on request — send the number and we come back with price and lead time.

Send the machine model and serial number, or a photo of the old part, with the enquiry and we confirm the number before it ships.

“In stock, Dubai” ships from our shelf, usually same day. “Enquire for availability” is confirmed within hours; “Available to order” is a factory-order item.

Send it anyway — obsolete and factory-order numbers are sourced regularly. If a number has been superseded, we reply with the current one.

For identification only — to state what a part is and what it fits. Spencer Automotive FZE is an independent distributor, not affiliated with or authorised by any manufacturer.

Yes, to more than 90 countries — air for urgent orders (typically 2–5 days to GCC, Africa and South Asia), LCL weekly, and FCL for restocking. Door-to-door on request.

Commercial invoice, packing list and certificate of origin as standard; attestation, legalisation and HS codes on request at order stage.

EXW and FOB Jebel Ali, CIF to your port, and DAP to your address. With no preference we quote FOB and CIF; insurance is arranged on request and included on CIF.

Yes — orders from several suppliers go into one container under one set of documents, and orders can be held to ship together.

Yes, as dangerous goods packed to IATA or IMDG rules with a declaration. Where air is refused, they go by sea — tell us at enquiry if a line is regulated.

Bank transfer, letter of credit on larger export orders, and card or cash at the counter. Bank details are issued only on the proforma invoice — confirm any change request with us by phone.

For established accounts after the usual checks. New accounts start on advance payment or letter of credit.

AED or USD, fixed on the quotation.

Genuine parts come in the manufacturer’s packaging; OEM-supplier lines come from established supply. The origin is stated on every quotation line, and the part number is checked before dispatch.

Where a manufacturer gives its own product terms, they apply as the manufacturer states them. Any commercial terms for your order are written on its quotation.

Tell us within seven days with the invoice number and photos. Our error: we replace it and pay the freight. Your number: unused parts in original packaging can be exchanged by agreement; special orders may carry a restocking charge.